Water in your house right now?
The first hour
Do these while we're on the way. If anyone is hurt or there's a risk of fire or electric shock, call 911 first.
- 1Stay safe around powerIf water is near outlets, cords or the breaker panel, stay out of it. Don't touch anything electrical while you're standing in water.
- 2Stop the waterTurn off the main water valve (often near the water heater, in a garage or by the street) or the valve behind the leaking fixture.
- 3Call usThe sooner drying starts, the less gets ruined. We answer 24 hours a day.
- 4Take photosPhotograph the water, the source and anything damaged before it's moved. Your insurance company will ask.
- 5Move what you canLift rugs, furniture legs, electronics, papers and photos up and out of the water. Pin up curtains and furniture skirts.
- 6Don't use a household vacuumA regular vacuum isn't made for water and can shock you. Leave extraction to the right equipment.
- 7Leave wet walls and ceilings aloneA sagging ceiling can hold a lot of water. Keep people out from under it until we look.
Your home, put right
Emergency response 24 hours a day, 365 days a year.